Stockwell Group Practice
Appointments Line: 0207 2743223
General Enquiries Line: 0207 2743225

Complaints and compliments

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the assistant manager and she will deal with your concerns appropriately.  Further information can be found here complaint-and-comments-leaflet-2020

We are continually striving to improve our service. Any helpful suggestions would be much appreciated. You can download our feedback form here Patient Complaint and Feedback Form inc 3rd party consent or you can use our online Feedback / Complaint form here.

Stockwell Group Practice
107 Stockwell Road
Telephone: 0207 2743225

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  • Getting it right
  • Being customer focused
  • Being open and accountable
  • Acting fairly and proportionately
  • Putting things right
  • Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: [email protected]
Write: Millbank Tower, Millbank, London SW1P 4QP.

Stockwell Group Practice Complaints Procedure Protocol

Date published: 10th October, 2014
Date last updated: 27th February, 2023