If you contact us during our core working hours (Monday–Friday, 8am to 6:30pm) — by phone, online form, or in person — we aim to provide an appropriate response in one working day.
An “appropriate response” may include:
- Booking an appointment (face-to-face or telephone)
- Providing advice or care remotely
- Signposting to another service
- Requesting further information if needed
- For non-urgent requests submitted online or outside core hours, we will respond during the next working day.
Our team is committed to keeping you informed about what will happen next, so you know when and how we will address your request.